macOS Support Essentials 10.14 (Mojave)
macOS Support Essentials 10.14 is a three-day course that teaches the best ways to support macOS Mojave users and Mac computers. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Who Should Attend
- People who manage computer networks or computer labs that run macOS
- People who support Mac users
What You Will Learn
- How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
- macOS Mojave features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification
- macOS knowledge
- Basic computer navigation skills
Installation and Configuration
Update, upgrade, and reinstall macOS Mojave. Set up and configure macOS on an individual Mac. It introduces the command-line interface and macOS Recovery.
Manage user accounts, user home folders, macOS security and password changes.
File Systems and Storage
Manage file systems, storage, encryption, permissions, and file sharing.
Use hidden items, shortcuts, file archives, metadata, and Spotlight. Manage system resources and Time Machine.
Apps and Processes
Install, manage, and troubleshoot apps. Manage documents.
Manage basic and advanced network settings. Troubleshoot network issues.
Manage network services, host sharing, and a personal firewall.
Manage printers and scanners. Troubleshoot peripherals, startup, and other system issues.
All of our macOS certification classes are available in our training center or as custom on-site training at the customer location. Please contact us to discuss these options.
We proctor the formal certification exams offered by Apple. Please contact us to schedule an exam day.
Save money on rental cars! We have negotiated a great corporate room rate with the Courtyard by Marriott hotel near our training center. The room rate includes transportation to/from the classroom daily and pickup and drop off at the St Petersburg/Clearwater airport. Contact us after you register so we can provide you the link to reserve a room at the hotel using our corporate rate discount.
Save money on food! Lunch is included in your registration fee. This makes it easy to stay focused on training and minimizes local travel during the training days.